Returns and refunds

This policy covers purchases delivered in the United Kingdom. Your statutory rights are unaffected.

If you change your mind

You can cancel your order from the time you place it until 14 days after the day you receive it. If one order arrives in separate deliveries, this period starts the day after the last item arrives. You do not need to give a reason.

Tell us through our contact form or write to the address below. Include your name, order number and the items you wish to return where possible. Any clear statement that you wish to cancel is enough. You do not have to use a particular form or wait for our approval to exercise this right.

After telling us, send the items back without undue delay and within the following 14 days. You pay the direct return postage for a change-of-mind return. We do not charge a restocking fee.

If the last day of your cancellation or return period falls on a Saturday, Sunday or bank holiday, you have until the next working day.

Returning your items

Send returns to:

The IKI Society
65 North Road
Wimbledon
SW19 1XA
United Kingdom

Please include your order number or a note identifying your order. Pack the items securely, including their supplied parts and accessories. Use the original packaging where possible and keep proof of posting.

You may inspect an item as you reasonably would in a shop. Opening its packaging does not, by itself, remove your cancellation right. If handling beyond what is needed to check the item reduces its value, we may deduct that loss from a change-of-mind refund where the law allows. We will explain any deduction.

Change-of-mind refunds

We refund the price paid for the returned items. If you cancel your whole order, we also refund the standard outward delivery charge. If you chose a more expensive delivery service, we refund only the cost of the least expensive standard delivery option offered for that order.

We refund without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have sent them back, whichever happens first. If we have not sent the goods, or we have offered to collect them, we refund within 14 days after you tell us you are cancelling.

Refunds go to the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

If something is faulty, damaged or incorrect

Contact us if an item arrives damaged, is faulty, is not as described or is the wrong item. Tell us what has happened and include your order number if you have it. Photographs can help us understand the problem, but they are not a condition of your legal rights.

You normally have 30 days from delivery to reject faulty goods for a full refund. After that, you may be entitled to a repair or replacement, and then a price reduction or refund if the legal conditions are met. Your rights do not end when our change-of-mind return window closes.

We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. Contact us before paying postage so we can arrange a suitable prepaid label or collection. We remain responsible for resolving the problem with you.

Where you are entitled to a refund for rejected goods, we make it without undue delay and within 14 days after agreeing that entitlement, using the original payment method unless you expressly agree otherwise. Sale items have the same statutory rights.

Optional cancellation form

You can copy this into our contact form or send it by post. It is optional. The statutory model form is also available in Schedule 3 of the Consumer Contracts Regulations.

To: The IKI Society, 65 North Road, Wimbledon, SW19 1XA, United Kingdom

I give notice that I wish to cancel my contract for the following goods:

• Goods:
• Order number, if available:
• Ordered on / received on:
• Customer name:
• Customer address:
• Date:
• Signature, only if sent on paper: